In Martin Heller's column this week, he visits a topic I discussed last week, the fear of bugs. Martin describes Bugaholic's Anonymous and makes some really interesting points.
Here's my favorite...
"...you should welcome bug reports, not fear them. A good tester is a pearl beyond price. A developer who views each bug report as an opportunity to improve what is inherently imperfect code is going to be much better at debugging than one who views each bug report as a personal insult that has to be caused by user error."
He also introduced me to a term I had never heard before, PIBKAC—Problem Is Between Keyboard And Chair—or as my old friend Joe Browning used to say, "Operator Error."
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