Orange County Environmental Health is one of Decade Software's largest customers—if you weigh large as the number of users. They have been Envision users for many years. In fact, their insights helped shape Envision 3.4 into the solid product that it is today.
In the days preceding our trip, the mumbling among Decade staff echoed down the halls.
"I pity JJ and HL. Those Orange folk are tough to deal with."
"Yea, they're really pushy. If there's a feature they want, they won't stop complaining until they get it."
"...and they're tough on defects, too. If Nick Reyes finds something wrong, you'd think the world was coming to an end."
I laugh anytime I hear such chatter.
I've worked with Nick Reyes, Karen Newe, Jeff Warren, Pearl Boelter, Ron Margheim and the rest of the OC crew since they came onboard, and I appreciate the fact that Orange is one of the many clients that helped make our products as solid as they are today.
You might remember my article awhile back, We Weren't Always Delivering Products with Zero Defects.
Well, OC was one of the agencies that helped change this company's focus.
It was their persistence that made us realize we needed to seek processes that would allow us to grow in functionality faster without sacrificing quality.
Riding over the Grapevine and down to Santa Ana, John turned to me and said...
"You've been to Orange before, HL. Are these trips as tough as they say?"
I smiled, and made a prediction...
"They can be, John, but this one won't be. All Orange County ever wanted was a quality product that allowed them to get their work done in a timely manner. We did that with the last couple of versions of Envision, and we do that in spades with EnvisionConnect. We gave OC what they asked for, and they respect us for it. I predict that this visit will be a great one, like spending a day with old friends."
Call me the Amazing Kreskin. It was a great trip, and I can't wait to do it again.
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