I love blogging.
I love talking about my teams and their accomplishments. I love talking about the improvements this company has seen in these last few years. To me, that is what blogs do best—allow us to share successes and failures, so that we may learn from one another.
Unlike many in the blogosphere, I never use my blog for ranting.
Never—until now!
Our blog host (I almost said “of choice”) is Typepad. They were great until late October of last year, when they upgraded their product—and destroyed my way of life!
Their update broke my ability to post using Windows Live Writer, essentially forcing me to use their web interface to update my blog.
Despite my reputation, I do have more to do at the office than just blog. I seldom have time to toy with a kludge web application.
Sound petty? Of course, it does. Maybe I was really just standing on principal. Being a stubborn Southerner, I do that sometimes.
I started this post talking about how businesses can use blogging to learn from each other. I learned much from this experience.
Even the most minor of software changes can wreak havoc on your customers lives—and make them bitter towards you, your product, and your company.
The customer is still always right.
Sometimes we forget.
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